The Celebrate Life Series: Episode #6 – Marz from Charizma Entertainment, “Looking Good!”

At a recent industry soiree, I had the opportunity to ask some of the top entertainers and event producers from across the country for  some advice that would benefit my clients and anyone else tuning in who was planning a milestone celebration.   This is the 6th episode of MMP’s new online video resource, The Celebrate Life series.

These industry rock stars were kind enough to share some advice they’ve given to their clients over the years that helped them have an unforgettable experience filled with exceptional entertainment and hospitality.

The sixth installment of the Celebrate Life series features my good friend, fellow DJ of the Year winner,  and owner of Charizma Entertainment, Marcellus “Marz” Lawhorn, from Chicago.   His dancing ability and emcee skills have earned Marz iconic status in the mobile entertainment industry. The cool part is, his clients appreciate and respect him as much as we do.  Check out this excerpt from a recent bride…  “Marz was something special, he has a gift. This is something he truly enjoys doing. He has a wonderful family of his own and really treasures bringing the same joy he has to other people. He works really hard for his clients, and it shows through his work.”

If you want to be a dancing queen and look great at your celebration… hire an emcee who can help you move like jagger and tastefully bring some Charizma to your unforgettable fiesta.     That’s a great tip. 

You can contact Marz at 847-480-7210

Best wishes,

Thank God for Grandmas and Zappos! A Tour of Zappos.com

My group at the Zappos tour. Treat others like royalty, feel like family. I could live with that.

After reading Gary Vaynerchuk’s, The Thank You Economy, I was inspired to read Tony Hsieh’s, Delivering Happiness…  After learning about Tony and how his extraordinary company, Zappos.com, offered friendly tours of the corporate headquarters in Las Vegas, Nevada, I knew a field trip was on the horizon.

As a result of some logistical good fortune, I was in Vegas last month with a group of dear friends from the special events, entertainment and production industry who also wanted to see this Zappos Culture that we heard and read so much about, in person.    Zappos turned out be the real deal and left our many of our heads spinning with traces of wonderment and unequivocal WOW.

Zappos Culture Book

In the Culture book that each guest receives at the end the tour, Thich Nhat Hanh writes, “The amount of happiness you have depends of the amount of freedom you have in your heart.”  To me, this quote encapsulates the Zappos.com mojo that fuels its uncharacteristically happy employees, appreciative customers and ridiculous numbers.  The Zappos team is given the freedom to make their workplace as comfortable as their living room, to be a little weird, to obsess over the customer- in a healthy way, to be inspired- not intimidated by the success of others, and to contribute beyond self through philanthropy and mentorship.  All of these core values, among many others, translate into daily WOW on a scale that was tough for a few of us to wrap our aspirational minds around.

Did you know it was possible to generate 12 million dollars in sales in one day?  Me neither.  Did you know that there’s a company out there that intentionally makes less profit each year so they can make the lives of their employees better instead?  Me neither.    And did you know that you can get paid to train for a job at Zappos and then get paid even more to quit if you don’t gel with the positive culture DNA that their looking for?  I did, because I read the book… but it was still impressive to hear it again nonetheless.

I'm not kidding, most of the employees looked this happy. It was so strange and beautiful at the same time.

I’ve learned a lot about branding over the past few years.  Zappos used to be known as a shoe company. Now, even though they still sell a gazillion shoes, they are known for their exemplary company culture and their laudable level customer service.  How does this happen?  When your employees feel like this… Here’s a Culture book excerpt from Stacy H., a six year Zappos veteran;

“Coming to work at Zappos is like going to visit Grandma’s house as a kid.  You are spoiled, you have fun and get fed.  At Zappos, we get fed so much that I am convinced that I will not lose any serious weight until the day I leave.  It makes me think about the letters people write when they have to leave.  Usually it is due to moving out of state, because, well, why else would you leave Zappos?  The e-mails are sent out to the entire floor to say goodbye to their work-family.  We typically throw a mini-happy hour for the person who is leaving and demand to see them back for visits.

This can't be right.

Our Zappos culture is more than just 10 ideas to live by, or a fun environment, or even happy customersIt’s looking at those around you, those you will never see but hear their voice on the phone, or read their words in an e-mail, as family.  When you can see the world in this caring light, you become a better person and the joy spreads.  The Zappos culture is paying it forward to everyone that comes in contact with us.  Our vendors, our employees, our customers, and even our tours get joy out of the experience that is Zappos.  Thank God for Grandmas and Zappos!”

If you have a trip planned to Vegas and like the idea of going home with more than you came with-  do yourself, your team and your organization a favor and set up a tour.

Special thanks to Jodi Harris and Andy Ebon for setting up a day filled with joyful experiences.

As Tony likes to say, “Live in The WOW!”

 

 

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